AIS Business Sustainability Strategy
“Thrive in a greener and inclusive digital world”
- Social Inclusion
- Digital Wellness


Sustainability Report 2024
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AIS Business Sustainability Strategy
AIS has a sustainable business philosophy and policy that encompasses governance, economy, society, and environment, in alignment with the company's vision: "To lead a sustainable Thai digital society through ecosystems and partnerships." The company has therefore set a business sustainable direction to "Thrive in a greener and inclusive digital world." This is achieved through collaboration with key business and government partners across various dimensions, guided by three strategic pillars: "Drive Digital Economy", "Promote Digital Inclusion" and "Act on Climate". The focus is placed on material topics related to both opportunities and risks, taking into account the long-term financial impacts. These encompass seven key areas: Digital Products and Services, Cyber Security and Customer Privacy Protection, Human Resource Management, Social Inclusion, Digital Wellness, Climate Actions, and Waste Management.
Targets for Sustainable Development
AIS has set sustainability goals encompassing seven material topics under three strategic areas as follows:
Drive Digital Economy
- Digital Products and Services
7% of revenue generated from new digital products and services that enable the digital economy by 2027 - Cyber Security and Customer Privacy Protection
- Maintain the highest cybersecurity and personal data protection standards on par with or surpassing those of other business organizations in the industry and the region
- Enhance the efficiency of cybersecurity and data privacy measures to defend AIS’s significant business value chain
- Human Resource Management
More than 90% of AIS employees will receive training in digital technology skills by the year 2025

Promote Digital Inclusion

- Social Inclusion
Improve the socio-economic condition of 5 million people by 2027 - Digital Wellness
Empower digital citizenship by providing digital solutions and tools for 3 million people by 2027
Act on Climate
- Climate Actions
Reduce GHG emissions intensity as calculated from the ratio of direct (GHG scope 1) and indirect emissions (GHG scope 2) to data traffic, by 25% by 2030 compared to the 2024 baseline - Waste Management
Maintain zero e-waste to landfill
